We are seeking a Scheduling Coordinator to join our Automotive Call Center team! The Scheduling Coordinator is focused on service and sales follow-up, customer satisfaction and handling inbound service calls.
Qualifications:
• Ability to read and comprehend instructions and information
• Excellent phone skills
• Excellent listening skills
• Excellent communication skills
• Excellent customer service skills through an understanding of the exchange process as it relates to customer satisfaction
• Proven ability to handle difficult callers
• Proven ability to confidently and skillfully use a computer and computer software
• Ability to learn quickly
Essential Functions:
• Act as the "face & voice" of the dealership to create a very positive first impression with the prospective service customer
• Promptly and professionally answer inbound calls from prospective customers who need their vehicles serviced and persuade them to schedule service reservations with the service department
• Make outbound calls to confirm the service reservations
• Complete after service follow up calls
• Meet or exceed all key performance indicators that measure your performance
• Maintain a professional code of conduct at all times and provide superior customer service to maximize customer satisfaction
• And more.
This position is part-time / 30 hrs a week.
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